WDW Daily News

Statement from Disney Cruise Line:

At Disney Cruise Line we understand that these are challenging times, but we take comfort in knowing that brighter days are ahead. We can’t wait to welcome our Guests back onboard and return to making magic at sea.

During this time of uncertainty, we want to provide your clients and their family with even more flexibility. Because your clients’ sailing was cancelled due to COVID-19, they were previously offered the choice of either a future cruise credit* equal to 25%, 125% or 150% of their original voyage fare to be used within 15 months of their original sailing or a full refund. We are now extending the use of their future cruise credit to sailings that depart by March 31, 2022. 

The credit has been automatically added to your clients’ account. For clients with a 125% or 150% future cruise credit, you may place a reservation on hold by applying it as a payment option when booking a new reservation online beginning Wednesday, June 3, 2020. For your clients with a 25% future cruise credit, you may apply it as a payment option beginning Wednesday, June 3, 2020. Once your clients’ modified reservation is paid in full, any remaining future cruise credit will be applied to their shipboard account as a non-refundable onboard credit.

If you prefer to speak to someone directly, please contact a member of our reservation team at 1-866-325-6685 or 407-566-7797. Sailings are currently available through summer 2021 with additional eligible sailings to be released at a later date. 

We appreciate the planning that goes into a cruise vacation and hope your clients enjoy this additional time to travel. We look forward to welcoming your clients aboard as soon as we can and making magic for them and their loved ones.

*The Future Cruise Credit is equal to 25% of your clients’ original voyage fare.  The FCC is only valid for sailings commencing prior to March 31, 2022. Your clients’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

*The Future Cruise Credit is equal to 125% of your clients’ original voyage fare.  The FCC is only valid for sailings commencing prior to March 31, 2022. Your clients’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

*The Future Cruise Credit is equal to 150% of your clients’ original voyage fare.  The FCC is only valid for sailings commencing prior to March 31, 2022. Your clients’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

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he new Disney Standby Pass online reservation tool launched by Shanghai Disneyland during a trial operation period allows visitors to create a queuing schedule using the park’s digital smartphone app.

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The NBA’s Board of Governors have approved a plan to restart the suspended season with a tentative July 31 start at Disney World, Florida amid the COVID-19 pandemic, the league said on Thursday.

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ESPN Wide World of Sports, a sprawling 220-acre complex at the mega-resort in Florida, is poised to become the center of the basketball universe.

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In case you missed it, this week we shared some big news about Walt Disney World®Resort, including plans to welcome Guests back to the theme parks as part of a phased reopening beginning July 11, pending state approval.

We know many of you are excited to return to the magic and make new memories with your family, friends and loved ones. As we previously shared, as we take these next steps forward, we are introducing enhanced health and safety measures reflecting guidance from health authorities and appropriate government agencies.

When our theme parks reopen, we will manage attendance through a new theme park reservation system on DisneyWorld.com that will require all Guests to make a reservation in advance for theme park entry. Over the coming weeks, we will be making some necessary updates to prepare for the launch of this park reservation system. Here’s some important information to help you plan ahead:

• New Ticket Sales and Hotel Reservations: At this time, we are temporarily pausing new ticket sales and Disney Resort hotel reservations so we can focus on Guests with existing tickets and reservations. Existing ticket holders and Annual Passholders will be able to make a theme park reservation before new tickets are sold; we will be reaching out to these Guests soon to provide additional details. We will resume new sales of tickets and Disney Resort hotel reservations after that period of time. Theme park reservations will be limited due to attendance limitations and will be subject to availability. 
• Dining and Experiences: In order to foster physical distancing during this time, upon reopening, our offerings, restaurants and other experiences such as behind-the-scenes tours will be limited in capacity, and other experiences may remain closed. As a result of limited capacity, we have made the difficult decision to cancel all existing dining reservations and experience bookings, including Disney dining plans included in packages, through the end of the year. We will reopen dining and experience bookings with more limited numbers closer to when the parks reopen. We will also shift from a 180-day booking window to a 60-day booking window for dining and experience bookings going forward to allow Guests to make their plans closer to their visits.
• FastPass+ and Extra Magic Hours: As a result of the COVID-19 impact, the FastPass+ service will be suspended for the time being as we plan to use additional queue space to manage capacity at our attractions and maintain physical distancing. We will automatically cancel existing FastPass+ selections and share any future updates on the service at a later date. Also, please note that upon reopening, Extra Magic Hours will be temporarily suspended.
  

We are reaching out to Guests affected by these updates with additional information and details on options, including refunds. We understand how much excitement, thought and time goes into planning a Disney vacation and realize some of these changes may be disappointing. Please know we will be here to help you, as we remain focused on delivering a wonderful experience for everyone who visits.

You can visit a new “Know Before You Go” hub at DisneyWorld.com/Updates, where you can find the latest updates on our operations and offerings, including details on how to modify your plans. If you booked through a third party, we recommend you reach out directly to your travel professional or ticket seller.

We appreciate your ongoing patience and understanding as we continue to keep the wellbeing of Guests and Cast Members in mind. Stay tuned for more information over the next few weeks on how to use the theme park reservation system and other tips to be aware of prior to your visit.