Both Disneyland and Walt Disney World are set to open within days of each other next month. And while between the opening of Disneyland in Shanghai and the opening of Disney Springs in Orlando, we have something of an idea what to expect when the theme parks themselves reopen, there are still many questions that we have.
A Message from Josh D’Amaro, Chairman, Disney Parks, Experiences & Products about Re-Opening
The magic is returning.
With the announcement of the proposed reopening dates for the Disneyland Resort, we are one more exciting step closer to reopening all of our Disney parks and experiences around the world. Throughout the past few weeks, we have reopened Shanghai Disneyland, Disney Springs and several Disney stores, and set dates for both Walt Disney World and Disneyland Resorts, with more announcements coming soon.
We are purposefully taking baby steps during this very intentional phased approach. As one of the first major theme parks to close our operations and the last to reopen, we have been deliberate about keeping the health and safety of our cast, guests and local communities top of mind. And as we look forward to bringing our cast members back to work, and welcoming you back as cherished guests – we know it will take all of us working together responsibly to recapture the magic.
We’re fortunate to be guided by a talented team of professionals who’ve helped us implement a variety of new health and safety measures reflecting the guidance of local health and government authorities. These are designed with both the cast and guests in mind for the unique environments of each of our parks, resorts and stores.
While certain aspects of your visit may change, I assure you the quality of our storytelling, magic of our experiences and the caliber of our cast members has not. We recognize the trust that you have in the Disney brand, and we will continue to earn your trust every day.
My confidence comes in part from all of the hard work our teams have been doing behind the scenes in the past few months… as well as by the early successes we have seen at Shanghai Disneyland, the first of our theme parks to reopen. Guest satisfaction has been extremely high, and we will continue to make sure that as we bring back experiences, our attention to promoting your safety, maintaining your trust and providing unique ways for you to come together with family and friends to create new memories remains high as well.
Walt Disney once said that it takes people to make the dream a reality, and as we prepare ourselves to reopen his original park, I want you to know how eternally grateful I am for all of you who have made Disney parks, stores, hotels, cruise lines, guided tours and vacation properties part of your lives, as well as for the cast members, crew members, Imagineers, and employees who have brought them to life for the past 65 years.
I know this has been a difficult year due to the impacts of COVID-19, but I can’t help but feel a great sense of hope and optimism. And like many of you, I look forward to hearing the laughter and seeing the joy of families making memories together… and I can’t wait to see you when the magic returns to all of our parks and resorts.
Be well,
Josh D’Amaro
Chairman, Disney Parks, Experiences & Products
Disneyland Resort Begins Phased Reopening July 9, with Proposed Reopening of Theme Parks July 17
Sixty-five years to the date after the historic opening of Disneyland park, we are planning to open our theme park gates once again on July 17, 2020, welcoming guests back to the Disneyland Resort.
Disney Parks, Experiences and Products today announced proposed plans for a phased reopening of the Disneyland Resort. Pending state and local government approvals, Disney’s Grand Californian Hotel & Spa and Disney’s Paradise Pier Hotel plan to reopen on July 23, and Disneyland park and Disney California Adventure park will plan to reopen on July 17. Additionally, Downtown Disney District will begin reopening on July 9.
Because theme park capacity will be significantly limited to comply with governmental requirements and promote physical distancing, the Disneyland Resort will manage attendance through a new theme park reservation system that will require all guests, including Annual Passholders, to obtain a reservation for park entry in advance. Theme park reservations will be subject to availability. More details about this new reservation system will be available soon. At this time, there will also be a temporary pause on new ticket sales and Annual Passport sales and renewals. Additional details will be available soon.
Once approved, the Disneyland Resort will reopen with enhanced health and safety measures. In addition, a Guest Experience Team will be available throughout the parks and Downtown Disney District to assist guests with questions regarding these new policies.
Certain experiences that draw large group gatherings – such as parades and nighttime spectaculars – will return at a later date. While character meet and greets will be temporarily unavailable, characters will be in the parks in new ways to entertain and delight guests.
Pending governmental approval, Disney’s Grand Californian Hotel & Spa, Disney’s Paradise Pier Hotel and Disney Vacation Club Villas at Disney’s Grand Californian Hotel & Spa are planned to reopen to guests and members starting on July 23. Plans to support physical distancing as well as increased cleaning measures, along with a number of other health and safety protocols, will be implemented as part of the phased reopening of the hotels and the Vacation Club.
Downtown Disney District will begin reopening on July 9 in line with the state’s reopening guidelines, with its unique variety of shopping and dining experiences, including the flagship World of Disney store. With the health of guests and Disney cast members at the forefront of planning, several operational changes will be implemented based on guidance from health authorities to promote physical distancing and cleanliness throughout the Downtown Disney District.
Additional information on enhanced health and safety measures and operational changes for reopening locations will be shared soon. These policies are under continuous review and are subject to change as the Disneyland Resort monitors conditions and receives guidance from health and government authorities.
Disneyland holds a special place in the hearts of people around the world. It was created as a place where family members of all ages could have fun together – a place to “leave today and enter the world of yesterday, tomorrow and fantasy.” Sixty-five years later it still is.
It’s time for magic – and we look forward to welcoming you back.
An Update on Disney Resort Hotels & Cleaning Enhancements
This story is posted on the Disney Parks Blog from Katie Kelly, Vice President of Worldwide Safety Services for Disney Parks, Experiences, and Products.
As we look toward reopening our parks and resorts around the world, your wellbeing – and the wellbeing of our Cast Members – is one of our top priorities. In March, we began the phased reopening of Shanghai Disney Resort, and on May 20, we took another step as guests returned to shop and dine at Disney Springs at Walt Disney World Resort. Just as we’ve started making plans for our theme parks, we are also making plans for our hotels and Disney Vacation Club resorts. With that in mind, we wanted to share what you can expect when you book a stay at a Disney Resort hotel.
As Disney’s Chief Medical Officer Dr. Pamela Hymel shared in her previous update, our health and safety team has taken a close look at the experiences at our hotels, from resort and room cleaning to check-in, dining and entertainment, so you can have a magical visit with peace of mind. During your stay, you’ll find updates and enhancements made with health and safety in mind, in line with the guidance of health and government authorities.
At the Resort
Staying with confidence starts at check-in, with options to use Online Check-in service at select locations and meet your luggage at your room with redesigned bell services.
Throughout Disney Resort hotels, we’re increasing cleaning in high-traffic areas such as elevators and escalators, handrails, benches, tables, handles, restrooms, and more. We’ve also expanded the number of hand sanitizer locations across the property.
At our restaurants, lobbies, pools, fitness centers, and other public areas, we’re looking at adjusting services to enable preventive measures and physical distancing, including reducing capacity where appropriate and implementing enhanced cleaning measures.
We’re using technology to aid us in these efforts, with limited-contact services in place at our shopping and dining locations, with Mobile Order, cashless options and Magic Bands.**
In Your Room
Before arrival, every room will be given an enhanced cleaning. During your stay, a light cleaning service (including removal of trash and replenishment of towels and amenities) will be offered every other day.**
Our housekeeping Cast Members will receive training on increased cleaning measures throughout the resort hotel and for each guest room, including updated practices for cleaning tools and managing in-room amenities, linens, luggage, and more.
Of course, we all have an important role to play in promoting health and safety. We are asking our guests to help, by washing your hands frequently with soap and water; following physical distancing and other guidelines when you visit; and rescheduling your visit if you or a member of your party feel ill or are subject to quarantine or other travel restrictions.
We’ll share more information about the health and safety measures at Disney Resort hotels with you ahead of your visit – and continue to monitor the situation and make adjustments as appropriate.
While our new experience may be a little different from the last time you stayed with us, a magical and memorable visit awaits you at our Disney resort hotels. We’re looking forward to welcoming you – see you real soon!
*Owned-and-operated Disney resorts.
**Available at Walt Disney World Resort only.
***Disney Vacation Club members will receive their traditional housekeeping service.
Tips – Wearing Face Masks at Disney Parks
We know that guests older than two years old will have to wear face coverings (masks) while at the Disney Parks and resorts for the foreseeable future so we wanted to take a look at some tips to help make the best of the process.
- Take Multiple Masks to the parks each day – This is one that most people will overlook. Don’t be that person. It will be hot this summer (and rainy) and your masks, no matter how lightweight, will get wet from sweat and rain. Make sure to bring along several each day so you can rotate out to a dry one as needed.
- Have masks that are comfortable & adjustable – the majority of masks have elastic bands, which while convenient, tend to rub behind the ears after many hours of wear. Some masks have straps instead that can be tied behind the head which may provide better relief for some guests. There are also “connectors” that people seek to remove the rub behind the ears for elastic band masks
- Lip Balm – this should probably be my #1 because I seem to always need lip balm while at the Disney Parks when I’m NOT wearing a mask. With that being said, it’s a good bet that your lips will be dry if you are wearing a face mask all day so make sure to pack your favorite lip balm and help keep your lips hydrated.
- Get some masks that are cool looking for photos – how many of us thought, “I can’t wait to get my photo taken in a mask around the Disney Parks?” Since this is the new reality why not make the most of it….and look at it as a unique photo opportunity (hopefully is never needed again in our lifetime). At some point in the future, we can look back at the summer of 2020 and go through all our photos around the parks in our various masks and think how cool it was to have photos like this. What’s better than having unique styles to wear and get photographed in? How about a selfie in a Star Wars mask with the Millennium Falcon in the background while in Galaxy’s Edge? Or a Cinderella mask in front of the castle? How about an ‘it’s a small world’ mask in front of….ok maybe not that one but you get the point.
I know this is a touchy subject and many will choose to wait it out to return until the face covering issue is removed. For those who will be going to the Disney parks, I think these are some of the things that can help make it a better experience for us all. Please let us know your thoughts about this on our Twitter feed.
These Disney-inspired NBA logos are so good
The NBA is returning July 31 and it’s finishing the season in Disney World. Yes, Disney World in all of its glory will be the home for the rest of the 2019-2020 NBA season.
Disney Resorts Begin Opening June 15. Here’s What to Expect.
Walt Disney resorts and vacation properties are finally beginning to open. The company’s Vacation Club properties in Hilton Head, South Carolina, and Vero Beach, Florida, will be the first to open their doors on June 15.
There will be no cultural representatives at Epcot’s World Showcase when the park reopens
When Walt Disney World reopens in July, there will no longer be cultural representatives in the countries throughout Epcot’s World Showcase.
Disney World to bring back thousands of workers in next few weeks, union leader says
Disney World will be bringing back thousands of furloughed workers in the next few weeks and may need to shuffle around some people to replace its college interns, a union leader says.
Disney Cruise Line Extends Future Cruise Credits to March 31, 2022
Statement from Disney Cruise Line:
At Disney Cruise Line we understand that these are challenging times, but we take comfort in knowing that brighter days are ahead. We can’t wait to welcome our Guests back onboard and return to making magic at sea.
During this time of uncertainty, we want to provide your clients and their family with even more flexibility. Because your clients’ sailing was cancelled due to COVID-19, they were previously offered the choice of either a future cruise credit* equal to 25%, 125% or 150% of their original voyage fare to be used within 15 months of their original sailing or a full refund. We are now extending the use of their future cruise credit to sailings that depart by March 31, 2022.
The credit has been automatically added to your clients’ account. For clients with a 125% or 150% future cruise credit, you may place a reservation on hold by applying it as a payment option when booking a new reservation online beginning Wednesday, June 3, 2020. For your clients with a 25% future cruise credit, you may apply it as a payment option beginning Wednesday, June 3, 2020. Once your clients’ modified reservation is paid in full, any remaining future cruise credit will be applied to their shipboard account as a non-refundable onboard credit.
If you prefer to speak to someone directly, please contact a member of our reservation team at 1-866-325-6685 or 407-566-7797. Sailings are currently available through summer 2021 with additional eligible sailings to be released at a later date.
We appreciate the planning that goes into a cruise vacation and hope your clients enjoy this additional time to travel. We look forward to welcoming your clients aboard as soon as we can and making magic for them and their loved ones.
*The Future Cruise Credit is equal to 25% of your clients’ original voyage fare. The FCC is only valid for sailings commencing prior to March 31, 2022. Your clients’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.
*The Future Cruise Credit is equal to 125% of your clients’ original voyage fare. The FCC is only valid for sailings commencing prior to March 31, 2022. Your clients’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.
*The Future Cruise Credit is equal to 150% of your clients’ original voyage fare. The FCC is only valid for sailings commencing prior to March 31, 2022. Your clients’ original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If your clients end up not being able to use the FCC, they will be eligible for a refund up to the amount of their original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.
