It’s been incredible to see the Guest experience transform here over the past four years since Disney first launched My Disney Experience in 2013. From the FastPass+ service to MagicBand 2 and Mobile Order, they’re always exploring new opportunities to make guests’ Walt Disney World® Resort vacation even more convenient and more magical.
Earlier this year, Disney unveiled a redesigned My Disney Experience app with new features that spoke to Guests’ desire for an easier way to access all of their vacation plans. Today, we’re excited to bring yet another feature to the app: Online Check-In.
When guests stay at a Disney Resort hotel, they will be able to use Disney’s Online Check-In service on the My Disney Experience mobile app, expediting their arrival while providing additional convenience, flexibility and customization of their experience. The feature enables guests to start the check-in process up to 60 days before their arrival, bypassing the need to visit the front desk and giving them the opportunity to begin their vacation as soon as they set foot in Walt Disney World Resort. Guests complete their check-in by unlocking their room, when it is ready, using the MagicBands sent to them prior to their arrival.
With just a few taps of the screen, guests can make room requests, add credit card information and authorize charges, submit an estimated arrival time to help prompt room access, receive a notification when their room is ready and more. Please note that room requests are not guaranteed and Guests must provide consent to receive notifications.
As always, world-class Guest service is part of the magic of a Walt Disney World Resort vacation, and front desk and concierge cast members are available at all of our resort hotels to assist guests at their leisure for the duration of their stay.
To take advantage of the Online Check-In service and other features, be sure you download the latest version of My Disney Experience, now available in the App Store for iOS devices and Google Play for Android devices.
Get a closer look at Disney’s Online Check-In in this video!
